Cancellation and Refund Policy

Draft for review: confirm cancellation windows, eligibility and refund timing before publishing.

Cancellations

If you need to cancel an order, contact info@himalayanpine.co with the order number as soon as possible. Whether cancellation is possible depends on the order’s fulfilment stage. [Add the approved cancellation window and process.]

Damaged, incorrect or missing items

Contact us with your order number, a description and photographs of the parcel and affected items. We will review the issue and explain the available replacement or refund route.

Returns and food products

[State the return window, condition requirements and food-product exceptions after confirming the operational policy. Do not promise returns for opened or perishable items without confirmation.]

Refunds

Approved refunds will be processed using the available payment method and applicable rules. [Add the confirmed processing timeline, destination and any COD process.]