Refund & Return Policy
At Vasshin Marketplace, we want you to be completely satisfied with your purchase. Please read our refund and exchange terms carefully before initiating a return.
1. Refund Eligibility
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Refunds are applicable only for eligible orders that meet our return conditions.
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Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your returned item.
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If your refund is approved, you will receive a confirmation email with the transaction details.
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Please note that shipping charges are non-refundable.
2. Sale Items
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Products purchased during sales, offers, or promotions are non-refundable, unless they arrive damaged or defective.
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In the case of damage, you must contact us within 48 hours of delivery with photo or video proof of the issue.
3. Exchanges
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We replace items only if they are defective, damaged, or incorrect.
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To request an exchange, email us at marketplace@vasshin.com with your order number, product details, and photos/videos showing the defect.
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Once verified, we will guide you through the exchange or replacement process.
4. Return Process
To start a return or exchange:
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Email us at marketplace@vasshin.com with your order details and reason for return.
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Wait for confirmation and shipping instructions.
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Pack the product securely in its original packaging.
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Ship it to the address below:
Return Address:
H.-No-334-B, Floor No. 3, Ward No. 7, Civil Bazaar,
Dharamshala, District Kangra,
Himachal Pradesh – 176215, India
5. Conditions for Returns
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Items must be unused, unwashed, and in original condition with all tags intact.
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Returns that do not meet these conditions may be rejected or partially refunded at our discretion.
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We are not responsible for returns lost or damaged during transit.
6. Contact Us
For all refund, return, or exchange-related queries, contact our support team at marketplace@vasshin.com. We typically respond within 24–48 hours on business days.
